Owner's FAQs
Aren’t all property management companies basically the same?
No. Some property management companies offer only limited services for discounted pricing; some firms are designed for owners who like to be very involved in the day-to-day management of their homes; and some firms (like ours) are full service firms designed to handle ALL aspects of the property management experience.
Do you manage short-term rentals or mid-term rentals?
We do long-term and mid-term rentals only.
Are you the best option for every real estate investor?
No. We are a relationship based property management business and we only work with owner-clients who are realistic in expectations and looking for a high quality, full-service experience.
What local and federal laws do I need to be aware of before I rent out my house?
There are multiple laws governing rental real estate including federal and state fair housing, habitability laws, tenant rights laws, applicant screening, rent-ready standards, and more. We ensure your property and the management experience is fully compliant with ALL rules, regulations, and laws.
Can I get some client references?
Any company can find a few clients to say something nice about them. Try us out. We will give you 20% off the 1st month, and if you don't like what we offer, you can cancel anytime with no cancellation fees.
What is the cost for property management?
Set up a consultation appointment with us, so we can fully discuss our services and fees.
Do I have to pay a management fee if my property is vacant?
No. We get paid only when rent is collected.
How do you advertise my rental property?
Our extensive and proven marketing program attracts high quality applicants from a variety of sources.
How long will it take to get my property rented?
Properties that show well and are priced appropriately should rent in 30 days or less.
How do you screen tenants?
In depth tenant screening is the foundation of a good property management experience. Our in-house screening process utilities technology plus good old fashioned ‘landlords references’ to ensure we place high quality tenants in our properties.
Can I be involved in the selection of a tenant?
No. You can trust us to minimize the risk of a poor quality tenant. Our applicant screening process has processed thousands of applicants and we know exactly what to look for in a high quality tenant. We comply with all fair housing rules and regulations.
Do I have to accept pets in my rental?
Although you do NOT have to accept pets in your rental, over 70% of all tenants come with pets. That means that if you chose NOT to accept pets, you are reducing your prospective inquires by 70%.
Do I have to accept ‘Section 8’ or subsidized housing in my rental?
No.
How do I access my financial reports?
Our owner-clients have a secure on-line access to their investment property information, which gives you 24/7 access to financial reporting. We will also send you an income statement every month.
How do I get my money each month?
We send payments the second Friday of every month at the latest.
What if the tenant does not pay rent?
We guarantee up to 12 months of tenancy rent whether the tenant pays rent or not.
How updated does my property need to be in order to rent it?
The quality of a property is equal to the quality of the tenant it will attract. Therefore you want your property to be updated and CLEAN! We can take care of getting your property rent-ready to ensure it meets habitability requirements and attracts high quality applicants.
Who takes care of maintenance?
We will handle all repair requests, even the middle of the night emergencies.
Is there a maintenance or escrow reserve I need to pay?
No.
Can I do my own property repairs or use my own vendors?
While a property is vacant, you are welcome to do whatever work you would like to do on your property. When a tenant is living in the property, we do need to screen who is accessing the property for the protection of the tenant-residents. Therefore we will use our pre-screened and pre-approved vendors. If you have a favorite vendor please give us their contact information – we are always looking to add new high quality vendors!
Can I use a home warranty company?
We strongly discourage the use of home warranty companies as they typically provide a poor experience and outcome.
Are you the best option for every real estate investor?
No. We are a relationship based property management business and we want to work with owner-clients who are looking for a full-service experience.
Can I negotiate or change the terms of the management agreement?
No. Our property management agreement is designed to give owner-clients maximum flexibility (it is a month-to-month term with NO termination fees or penalties). It is also designed to allow us to serve our owner-clients with a consistent, high-quality, full-service management experience every time.
Can you help me buy or sell real estate?
Yes. We offer sales services exclusively to our owner-client group and we can help you buy another rental, or sell your current property when the time is right.
How do I get started?
Call us at 713-714-4346 during normal business hours OR fill out the form below and we will contact you.